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Radio Integration with UC

Unified Communications (UC) promises to bridge the divide between computers and telephones and to remove the barriers that these separate communications technologies have created.  If you can quickly locate and interact with participants in a business process, you can and operate more efficiently and save money.

UC is all about accelerating business performance by reducing the latency of human interaction. 

But what if your organization uses two-way radios as a critical communications technology?  How unified can you be if key contributors are excluded from critical business decisions just because they depend on a two-way radio system for group communications?

According to a Wainhouse Research whitepaper, two-way radio voice is a gaping hole in UC deployments for many companies.   The whitepaper, published in October 2008 and entitled  ’Integrating Two-Way Radio into Your Unified Communications Environment’, reports on how most UC deployments to date have ignored two-way radio group voice communications by focusing on individuals and by limiting group voice to audio/video conferencing.  It concludes that two-way radio is the missing link in the UC strategies for many companies that rely on two-way radio for their operations and that integrating two-way radio into the enterprise UC solution offers many important benefits.

WAVE completes UC by extending its reach to two-way radio systems.

With WAVE software now available as an integral component in three of the top four enterprise UC solutions, radio users are no longer excluded from the UC mix: 

WAVE directly integrates with Microsoft Office Communications Server (OCS) enabling a simple click to talk on the familiar Microsoft OCS user interface.  Enterprises can now cost- effectively extend radio communications without the need to purchase a new radio.

WAVE –powered RadioConnect extends IBM’s Lotus Sametime UC and collaboration platform to include two-way radio and other disparate users.  IBM Lotus Sametime is deployed by some of the world’s largest companies with multiple deployments over 100,000 users.

WAVE has been integrated with Nortel IP telephony solutions through the development of a Nortel IP Phone Communicator client.  Nortel customers can access WAVE directly from select Nortel IP handsets, removing the need for desktop radios or PCs.  WAVE is also a “Nortel Compatible Product,” having been verified as compatible with Business Communications Manager 50 (BCM50) release 3.0 and Communication Server 1000 (CS 1000) release 5.5 via Nortel IP Phone 1140E and IP Phone 1150E handsets.